Privacy Policy 

Last Updated: December 3, 2025

Respitely Inc. (“Respitely,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, and Care Credits™ platform (“Platform”).

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

  • Contact information (name, email address, phone number).

  • Account information, if you create an account.

  • Service inquiries, caregiving needs, or messages submitted through forms.

  • Payment or billing information, and any information you provide when creating an account or purchasing Care Credits™.

  • Transaction Information: Records of Care Credit™ purchases, redemptions, and service usage.

  • Any other information you choose to submit.

B. Automatically Collected Information

When you use the Site, we may automatically collect:

  • IP address and geolocation (approximate)

  • Browser and device information

  • Pages viewed and referring URLs

  • Time spent on the Site

  • Cookies and tracking technologies (see Section 6)

C. Information from Third Parties

We may receive information from:

  • Analytics providers

  • Payment processors

  • Marketing platforms

  • Social media platforms (if you interact with our content)

2. How We Use Your Information

We use collected information to:

  • Provide and improve our Services

  • Process transactions and Care Credit™ redemptions

  • Respond to questions or support requests

  • Schedule or coordinate care-related services

  • Personalize your experience

  • Process payments and manage billing

  • Conduct analytics, reporting, and performance measurement

  • Send updates, promotions, or administrative and support messages

  • Ensure security and prevent fraudulent activity

  • Comply with legal obligations

We do not sell personal information for monetary gain.

3. How We Share Information

We may share your information with:

A. Service Providers

Trusted third parties that help us operate the Site and Services, including:

  • Web hosting and IT providers

  • Service Providers: Approved Respitely Network Providers to fulfill caregiving services

  • Payment processors

  • Customer support tools

  • Analytics and marketing vendors

B. Legal and Compliance Requirements

We may disclose information if required to:

  • Comply with laws, regulations, or legal processes

  • Respond to subpoenas or lawful requests

  • Protect rights, safety, and property

C. Business Transfers

If Respitely Cares merges, sells assets, or undergoes restructuring, your information may be transferred as part of that transaction.

We do not share personal information with unaffiliated third parties for their own marketing.

4. HIPAA & Health Information

 

Respitely Cares is not a medical provider and does not ask for Protected Health Information (PHI) covered under HIPAA unless expressly stated.
If certain services involve PHI, such information will be used or disclosed only in compliance with applicable laws and our service contracts.

 

5. Your Privacy Rights

Depending on your state of residence, you may have rights such as:

  • Access: request a copy of your information

  • Correction: request changes to inaccurate information

  • Deletion: request deletion of your information

  • Opt-out: restrict certain data sharing or marketing uses

 

To exercise rights, contact us at: support@respitelycares.com

We will verify requests as required by law.

 

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve functionality

  • Analyze site usage

  • Remember user preferences

  • Support marketing and advertising

You may disable cookies in your browser settings, but doing so may impact certain Site features.

7. Third-Party Links

 

Our Site may include links to third-party websites.
We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before interacting with them.

 

8. Data Security

 

We implement reasonable technical and organizational measures to protect your information from loss, misuse, or unauthorized access.
However, no online transmission or storage system is 100% secure.

 

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Comply with legal or contractual obligations

  • Support legitimate business needs

10. Children’s Privacy

 

The Site is not intended for children under 13.
We do not knowingly collect personal information from children. If we learn we have done so, we will delete it promptly.

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time.
Updates will be posted with a revised “Last Updated” date.
Continued use of the Site after changes constitutes acceptance.

12. Contact Us

For questions or privacy requests, contact:

 

Respitely Cares
Email:support@respitelycares.com